Player support
Stuck on a level, missing a purchase or found a bug? Write to us and a real person on our team will reply.
Email us
Help us help you faster
Please include:
- the name of the game,
- your device model and operating system version,
- your player ID, if the game shows one in its settings,
- for a purchase problem, the order number from your App Store or Google Play receipt,
- a screenshot, if something looks wrong.
Purchases and refunds
Payments are handled by Apple and Google. Refunds are requested from the store you bought from: Apple or Google Play. If a purchase did not arrive in your game, email us and we will sort it out.